Refund policy
Clear refund rules for Pro subscriptions and one-time API credit packs.
Updated October 4, 2026How to request a refund
Email [email protected] from your account email with the order reference, purchase date, and reason. Do not send full card details or passwords. We review requests and, where approved, submit a full transaction refund through Creem. The time for funds to appear depends on the payment method and Creem.
First Pro purchase
You may request a full refund of your first Pro subscription payment within 14 days of purchase. If granted, Pro benefits end when the refund is recorded. This 14-day offer applies to the first payment, not each renewal. Your legal rights for faulty or unavailable services still apply.
Renewals and cancellation
Cancel renewal in your account before the next billing date to avoid the next charge. Cancellation normally keeps Pro active until the current paid period ends and does not itself refund the current period. We review duplicate or erroneous renewal charges, service failures, and refunds required by law. We do not offer automatic prorated refunds for unused time.
One-time API credit packs
You may request a full refund within 14 days if none of the paid or bonus credits from that pack has been used or reserved. A refunded pack's remaining paid and bonus credits are removed. Our current payment integration processes whole-transaction refunds, so partially used packs do not qualify for an automatic partial refund. We will still review incorrect charges, material service failures, and rights required by law.
If something does not work
Contact [email protected] with the affected tool, time, and order reference. We will investigate and may correct the issue, restore incorrectly charged credits, or approve a refund as appropriate. This policy does not limit mandatory consumer rights in your location.