Contact and support
Get help with tools, accounts, purchases, and privacy requests.
Updated October 4, 2026Email support
Write to [email protected]. For account and billing questions, use the email on your FaceTooFace account and include your order reference if available. For a tool issue, include the tool name, approximate time, and error message. Never send your password, complete card number, or API secret.
Common requests
You can cancel Pro renewal and manage API keys in My Account. Read the Refund Policy before requesting a refund; payment refunds are handled through Creem. For privacy access or deletion requests, identify the account email so we can verify ownership.